Refund Terms for XENVALORTHI

Introduction

Thank you for shopping with XENVALORTHI. We are committed to providing quality products and services. This document details our refund policy. Please read it carefully to understand your rights and obligations regarding refunds and returns.

Eligibility for Refunds

Products purchased directly from XENVALORTHI are eligible for a refund within 30 days of receipt, provided they meet the following conditions:

• The product must be unused and in the same condition as received.
• It must be in the original packaging.
• A receipt or proof of purchase is required.

Non-refundable Items

Certain items cannot be refunded, including:

• Gift cards.
• Downloadable software products.
• Personalized or custom-made items.

Refund Process

To initiate a refund, please follow these steps:

• Contact our customer service team at [email protected] with your order details.
• Upon approval, return the item to our specified address.
• After receiving and inspecting the returned item, we will notify you of the refund status.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] to arrange an exchange.

Shipping Costs

Shipping costs for returning an item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected]. We are here to help ensure your satisfaction with XENVALORTHI products and services.